If the procedures above have not resolved the error then please contact your local IT support.The Office-Reset tool was designed to work in both consumer and commercial environments. Follow Microsoft's instructions to download and install Microsoft 365 / Office 2021 or Office 2019 / Office 2016 / Office 2013.Follow Microsoft's instructions to uninstall Office for Mac.Open Word and sign in / activate if prompted.

Locate the following three entries and drag them to the Trash:.

In Finder, browse to folder ~/Library/Group Containers.

Launch each Office app (Word, Excel, PowerPoint, Outlook), select the application name and choose sign out, then quit the application.

Solution 3 - Remove existing license files

Opening Word should now show the ' What's New' prompt Also search for ' ADAL' and ' unknown' and remove any matching entries. Otherwise, open the Keychain Access app ( Finder > Applications > Utilities > Keychain Access), search for ' Office', and delete all entries (normally between 2 and 6 entries).If you are shown a ' What's New' window then follow the prompts or read Microsoft's guide to activate Office for Mac.If this feature is not listed then please contact the service desk so we can help to get your account subscriptions corrected. Look for ' Latest desktop version of office' in all of the subscriptions displayed.Select the Profile icon > View Account > Subscriptions.Login to the Office 365 portal using your Oxford SSO ( and credentials.To edit, use another account activate Office' Solution 1 - Check the Office plan for your Oxford account On opening any Office application or document, the system shows an error message 'Your account can view documents, but it doesn't allow editing on Mac. Applies to: Microsoft Office (Word, Excel, PowerPoint, Outlook) installed on Apple Mac, for current University students and staff Symptoms

License removal tool for office for mac